Shipping, Delivery & Holiday Schedule
2019 HOLIDAY CUT-OFF DATE
We recommend orders to be placed on or before 1:00pm Eastern Time Thursday, Dec. 12, to have packages delivered before Tuesday, Dec 24.
ORDER PROCESSING & DELAYS
Generally, orders placed by 1:00pm Eastern Time, Monday through Friday, will be processed the same day. Additional processing time may be necessary for some orders.
Further delays in processing can be caused by incorrectly entered payment information, billing or shipping address, etc.
We currently only allow ground shipping in order to provide a consistent experience to our customers. Please contact your local Yamaha dealer for time-sensitive purchases.
- Ground – Arrives in 5 to 7 business days
Ground shipping is provided by UPS. Shipments do not occur on Saturdays, Sundays or on U.S. holidays. Some items may also include a shipping surcharge, which varies based on weight and dimension. Any applicable shipping surcharges are noted on the product pages and during the checkout process. Larger items ship LTL and may require additional customer action to schedule delivery.
In the event you receive a Shipping Notification email with "WILL CALL" in the tracking information, please contact us to get tracking for your order.
Shipping surcharges may be applicable to over sized items. These surcharges are applicable for items sold online from ShopYamaha.com. Pricing from your local Yamaha dealer may vary.
Once your order ships we'll send you an email, which will include a tracking number that allows you to track your package via UPS. Please note that items may ship separately and arrive in more than one package. You will receive a separate email with this tracking information when it ships.
SHIPMENTS TO P.O. BOXES, APO, FPO, DPO
We apologize for the inconvenience but we currently do not ship orders to addresses with P.O. Boxes, APO, FPO, and DPO.
If you can't find a delivered package:
- Verify your shipping address
- Search your front door, garage door, or other delivery location for your package
- Check if a neighbor, family member, or roommate accepted the delivery
- Search for a notice of attempted delivery
If you're unable to find your package, please contact us.
Shipments do not occur on the following observed holidays.
- 1/1/2019 New Year's Day (observed)
- 1/21/2019 Martin Luther King, Jr. Day
- 2/18/2019 President's Day
- 4/19/2019 "Spring Day"
- 5/27/2019 Memorial Day
- 7/4/2019 Independence Day
- 9/2/2019 Labor Day
- 11/28/2019 Thanksgiving Day
- 11/29/2019 Day after Thanksgiving
- 12/25/2019 Christmas Day
- 12/26/2019 Closed
- 12/27/2019 Closed
- 1/1/2020 New Year's Day