Order Issues

DID MY ORDER GO THROUGH?

Please call 1-800-521-5958 or email Customer Service in any of these situations:

  • Web browser was refreshed or became unresponsive when submitting an order
  • Order confirmation or shipping information not received (check your junk or spam folder and be sure to add orders@shopyamaha.com to your address book)

I WANT TO REMOVE ITEMS FROM MY ORDER.

Please call 1-800-521-5958 or email Customer Service immediately to cancel individual items or the whole order. After a certain stage of processing, cancellation requests cannot be completed. If this happens, unwanted items will have to be returned.

CAN I ASK MY DEALER FOR HELP?

If you've placed an order through ShopYamaha.com and need help with a return, product issues, or other order-related problems, please call 1-800-521-5958 or email Customer Service. Your local Yamaha dealer will not be able to directly assist with orders placed on ShopYamaha.com.

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